Business Texting Etiquette

Are you a business owner who is overwhelmed with too many texts? Read on to learn about business texting etiquette that every business owner should know.

Texting brings the world to you. 97% of Americans own a mobile phone, with 85% owning a smartphone. With a few keystrokes, you can reach out to thousands of potential clients and business associates.

But you need to think before you type. Every business text you make reflects back on your business. You should consider business texting etiquette before and during your conversations with others.

How can you attract clients and work associates? What kinds of text messages should you send? When should you transition to another communication platform?

Answer these questions and you can master texting etiquette in no time. Here is your quick guide.

Be Human

You should try personalizing your messages so they feel conversational and personal. Use the words that you would use in conversation, and sign off with your name at the end of conversations.

Yet you should not be too casual. You don’t need to use abbreviations like “ur” or “WTF.” You should also avoid telling jokes if they would be inappropriate.

Check to see you are writing to the right person before you send your text out. One error can make you seem sloppy and risk your relationship with a client. You can use a text message manager to keep track of your texts so you avoid this mistake.

Steer Clear of Emojis

When people think of text messages, they often think of emojis or emoticons. It’s okay to send a smiley face to a friend.

It’s never okay to send one to a client or work associate. They are far too casual, and they can damage your reputation as a serious businessperson.

Feel free to use your words to describe your feelings. “That makes me happy” is more precise and professional than “:).”

Be Brief

You can write full sentences and paragraphs, but they will be hard to read from your phone. You should opt for short sentences without extraneous details like adverbs. Try to limit each sentence you write to ten words and each text to three sentences.

Sending out brief messages can help you alleviate text anxiety. Whenever you are nervous about a response, you can type a question asking for clarity.

Move to Another Platform When the Conversation Advances

Text messages are good for quick and easy communications. If you need to answer someone’s question quickly, you can send a text.

They are not ideal when you need to have a complicated conversation. If someone asks you a long series of questions or says that they “need to talk,” you should transition to emails or a phone conversation. If the conversation is a personal one, you should talk face-to-face.

Familiarize yourself with business email etiquette before you start using emails frequently. As with text messages, you want to be to-the-point and professional.

Understand the Essentials of Business Texting Etiquette

Business texting etiquette is simple yet profound. You want to personalize your messages a little, using terms that you would use and signing off with your name.

Yet you shouldn’t be too informal. Never use emoticons or abbreviations, even when you are chatting with a trusted client.

Keep your texts short, ideally below 30 words. If you need to write more, you should send an email or have a phone conversation.

A text message manager can help you adhere to texting etiquette. SQRL is a great app for businesses, both small and large. Contact us today.

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